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Returns

Return policy

There are a few important things to keep in mind when returning a product you purchased from LukasDashcam.com:

- You have 30 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from Lukasdashcam.com can be returned to us.Lukas products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
- Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.

Important note: Please verify any return item and the return address at the customer service before posting it.

 

Refund

Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:

- If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
- Products purchased with another payment method will be processed within 3 business days through our own payment provider. Please allow 2-3 business days before your money is credited back to your account.